Job Description

We are looking for a full-time highly motivated and personable Technical Account Manager to join our team!

This position offers a salary with opportunity for bonuses and commissions. As a full time employee, you will qualify for health and dental insurance, vacation and holiday pay. In addition, 401k with company match and profit sharing after one year of service. You must be based in Rochester and a US citizen.

This position offers a salary with opportunity for bonuses. As a full time employee, you will qualify for health and dental insurance, vacation and holiday pay. In addition, 401k with company match and profit sharing after one year of service. You must be based in Rochester and be eligible to work in the US (sorry, no exceptions).

Responsibilities

Work directly with business owners from several states to ensure that their IT infrastructure is properly managed, secured and tended to.
Make recommendations for new improvements, security or implement operational efficiencies. * Direct technical staff related to project workflow

Propose technical solutions, prepare, and deliver quotes, follow up on sales and closure
Forecast and manage end of life or warranty expirations for servers, workstations, network, hardware, software, etc.
Audit client environments against industry standards that ensure operational excellence or recommended cybersecurity controls, create tasks for engineering to adjust
Assist with project management / remediation of compliance requirements: HIPAA, NIST/DFARS,

PCI etc.

Prepare, schedule, and hold Weekly, Monthly, Quarterly meetings with customers including reviewing stats, open service requests, project statues
Performing Technical Alignment Reviews
IT Documentation and written processes
Minimizing reactive issues
Building rapport and trusting relationships with clients
Assist in SOW and BOM creation
Participate in building out IT standards library
Identify technical risks
Knowledge of client environments
Track time and work

Qualifications

Must have at least 5 years’ experience supporting Windows in a commercial environment
Working knowledge of Microsoft Azure, Microsoft 365, VMware, Citrix, Networking, Security * Independent-thinker and self-starter, who can work within a team environment
Be detail-oriented and produce good documentation
Excellent written and verbal communication
Intermediate Level: Windows desktop OS skills (Windows 7/8.1/10)
Intermediate Level: Windows Office application suite skills
Intermediate Level: Apple MacOS skills (MacOS 10.x.y)
Intermediate Level: Windows (Server 2008/2012/2016)
Intermediate Level: Network, UTM, Firewalls, Inter-intranet

Bonus Qualifications

Work experience at a Managed Service Provider
Microsoft certifications in Azure, Microsoft 365, Microsoft
Experience with RMM tools such as Kaseya or PSA tools such as Autotask * Experience with manufacturing environments

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits: