Job Description
Minimum qualifications:- Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations, or transformation programs.
- Experience with programming/scripting languages such as Java, C, C++, Python, shell scripting, and JavaScript.
- Experience in Linux/Unix, basic systems administration.
- Experience with account management and billing systems particularly with SAP.
- Familiarity with application-level data storage, retrieval, and analysis tools and concepts such as SQL, NoSQL, logs analysis, protocol buffers, and MapReduce.
- Understanding of the following Internet technologies: web-tech (HTTP, DNS, TLS, HTML), networking (routing, TCP/IP).
In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is focused on the customer, and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Own and resolve Enterprise customer billing problems through effective diagnosis, analysis and troubleshooting.
- Act as a consultant and subject matter expert for customers and internal stakeholders in sales, account management, and customer organizations to resolve billing issues.
- Understand customer issues and advocate for their needs with cross-functional teams like Product Management and Software Development.
- Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, so we can identify and resolve future issues quickly.
- Ingest and create data pipelines from upstream systems providing data availability and reporting for stakeholders.
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