Inside Sales Support Specialist

The Inside Sales Support Specialist will be a critical part of the Bids Department.

In this role you will be responsible to will provide support to the commercial and municipal delivered business. We offer a flexible work environment. This means working up to 2 days a week remotely and the rest of the time in the office.

For over 75 years Global Partners has been delivering the energy, products, and services that make life better. We’ve also successfully developed community integrated convenience stores where we are transforming the customer experience and rethinking what it means to lead as an adaptive energy distribution company. This is a source of pride and frankly we don’t plan on stopping. With our recent game changers such as Alltown Fresh Gourmet Market and Renewable Diesel Fuel, we are looking to continue responsible and innovative growth. From design, supply, and tech we’re looking for people to contribute to our company’s direction. Global Partners is a great opportunity for those looking to develop their career with a longstanding company motivated by what’s next.

The Types of “Energy” You Bring

• Excellent written and verbal communication skills
• You are self-motivated and like to take initiative
• You are a team player with a positive attitude
• You have strong time management skills

“Gauges” of Responsibility

• Handle customer inquiries and problem-solving to resolution
• Provides data entry support through multiple internal systems
• Maintain and update various databases and computer files
• Ensure that all automated billing activity has been successfully processed
• Research and analyze receivable discrepancies and provide timely communication to resolve issues
• Provide excellent customer service to external parties
• Provide reporting to management regarding account sales activity
• Support salespersons' needs, following through on inquires and providing best possible solutions
• Provide support to the Sales team such as preparing and maintaining reports
• Prepare and deliver customer daily pricing for the entire sales team
• Prepare and deliver future term pricing deals for the entire sales team
• Organize and administer customer set up process for new and existing customers
• Prepare and delivery credit applications to credit department for proper commercial account set up
• Serve as a back up to the P/L Analyst

“Fuel” for You

• Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development.
• Health + Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
• The Road Ahead – We offer 401k and a match component!
• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.
• Give Back! We believe in community support. We know everyone gives in their own way, that’s why we offer paid volunteer time-off to you to help an organization of your choice.

The GPS of our Interview Process

• First thing first, if you’re interested in the role, please apply.
• A talent acquisition team member will review your resume in partnership with the hiring manager. If your experience would lend to this opportunity a recruiter will contact you.
• We conduct “in-person” (ZOOM) interviews and provide additional interview information or other items needed at that time.

QUALIFICATIONS

• 3+ years experience in similar field preferred.
• Minimum 1 year experience in customer service.
• Working knowledge of Word and Excel
• Knowledge of energy markets is a plus.
• You possess effective communicative skills, both written and verbal, and have acute attention to details and accuracy.
• You are highly organized and possess proven problem-solving skills.
• You can juggle competing priorities in a fast-paced work environment and have the ability to multitask.
• You are resourceful and take the initiative to meet goals and objectives.
• You possess the ability to collect, analyze and share competitive information.
• You establish and maintain effective relationships with teams across the organization.

Education Requirement

• Bachelor’s Degree concentration in business is a plus

Research shows that many, especially women and marginalized people, are hesitant to apply for job if they don’t check every box. If you are excited about this position, and think you could have an impact here, please apply anyway, even if you don’t meet every point on the job description. We’d love to hear from you.

Global is committed to attracting, developing and retaining a highly qualified, diverse and dedicated work force and maintains a zero-tolerance policy with respect to discrimination in its workplace. We consider applications for all positions without regard to age, ancestry, race, gender, color, religion or creed, marital status, national origin, citizenship, disability, military or veteran status, sexual orientation, gender identity and expression, genetic predisposition or carrier status, status as a victim or witness of domestic violence, sex offenses or stalking, prior record of arrest or conviction, unemployment status or any other classification or status protected by applicable state, local or federal law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.