Job Description

We are looking for a dynamic and energetic General Manager in our brand new Waterloo centre, who embodies top level hospitality and leadership to join our team. The General Manager is integral to the overall success of the entire centre. The General Manager is responsible for instilling a culture of hospitality and excellent guest service while overseeing the financial and operational success of their venue through planning and strategy, labor/scheduling, decision making, process improvement, and quality focus an efficient and profitable operation. As General Manager, you are an enthusiastic role model who builds positive relationships with your team members and promotes a positive and inclusive work environment. As a passionate team leader, you believe in the importance of training team members to ensure high standards of guest service, quality and cleanliness are achieved. Centre Manager’s manage all financial aspects of the centre and will have to balance financial success with the delivery of awesome products and experiences.

We are dedicated to hiring the best to be the best! We look forward to hearing from you!

What will you be doing?

Establish standards for guest service
Set policies and procedures
Organize and coordinate all people and operations
Motivate and coach team members, shift leaders and managers
Oversee hiring and developing the team including shift leaders and managers
Evaluate team performance and identifies hiring and training needs
Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competition)
Develop and assign tasks to managers and team, oversees completion
Provide recognition and constructive feedback throughout the shifts as appropriate
Work closely with event sales manager to build revenue and repeat business
Work closely with the management team to ensure that the centre is functioning in all capacities
Work closely with maintenance operations supervisor to ensure health of facility
Develop operational plans and budgets
Create sales and marketing plans
Reviewing COG’s weekly and monthly P&L statements
Work closely with other management to achieve revenue goals and meet budget standards
Ensure adherence to all company policies and procedures including all health and safety policies and procedures
Ensure adherence and completes all company systems and checklists
Create action plans and reports for head office management
Be polite and courteous with guests and fellow team members
Provide resolutions for guest and team member issues
Other duties as required

What are we looking for?

Proven experience as a general manager of similar role
Responsible, reliability and trustworthiness
Friendly, energetic, enthusiastic, positive attitude
Ability to multitask; stays calm under pressure
Excellent team leadership skills
Excellent communication and interpersonal skills
Problem solving aptitude, an eye for detail
Exceptional organizational skills
Strong analytical ability
Self starter, flexible and able to work independently
Great people and guest service skills
Ability to make decisions quickly and confidently bases on company policies and practices
Flexible schedule (available days, nights, weekends, holidays)

If you think you have what it takes and would enjoy working in a fun, friendly, fast-paced environment - we would like to hear from you! Apply today!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment process. We thank all applicants for their interest, however only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $65,000.00-$80,000.00 per year

Benefits: