Job Description

Providing a world-class experience for everyone we come in contact with drives our company culture. Signature Service means all homeowners come away from their experience feeling trust, respected, cared for and delighted.

Renewal by Andersen is looking to hire Inside Sales Agents who possess the drive to succeed in a fast pace call center environment. As an Agent, you will make outbound calls, along with taking inbound calls to/from homeowners who have expressed interest in replacing their windows or doors.

A successful agent will be proficient in speaking with our homeowners, while entering information into the appointment setting tool.

WHAT YOU'LL BE DOING | THE ROLE

- Being in office is required.

-Convert inbound and outbound phone calls into appointments, follow communication “scripts” when handling different customer enquiries

-Document all call information according to standard operating procedures

-Participate in team meetings, 1:1 meetings and ongoing training as assigned by a leader within the National Inside Sales Center.

This role requires training in person in our Rochester, NY office. The training will be 2 weeks with the first week being a classroom style and the second week will be shadowed by a mentor.

You will work Mon-Fri 10:30 AM - 6:30 PM (1 hour lunch) and Saturday 9AM - 2PM

PAY:

Guaranteed base pay of $14.50-15.50/hr with a portion of your income coming from bonuses and incentive program

-Uncapped performance-based incentive plan paid out monthly

After training, our Agents make on average $20/hr (base pay + incentives) with the potential to earn even more!

QUALIFICATIONS

-High school diploma or equivalent

-Must have a valid Drivers License

-Reliable vehicle to travel to and from the office

- 1+ years of experience in a call center environment

- Willingness to learn with a passion for building a career in Sales and Marketing with the ability to guide and lead customer decision making

-Employees must have the ability to work Monday - Friday (10:30 am to 6:30 pm) with a 1 hour lunch and Saturday 9:00 am - 2:00 pm.

-Strong understanding of PC and software along with excellent data entry and typing skills; preferably must be able to type 35 wpm

-Demonstrates a strong ability to multi-task and problem-solve with a sense of urgency

-Professional customer service listening, verbal, and written communication skills

-Ability to handle stressful situation appropriately and maintaining professionalism

WHAT'S IN IT FOR YOU | THE BENEFITS

-Competitive base pay + incentive compensation plan.

-Medical/Dental/Vision/Life Insurance

-Health Savings Account contributions

-Paid holidays plus PTO

-401(k) plan and contributions

-Profit Sharing

-Paid Parental Leave

-Professional Development and tuition reimbursement opportunities

-A culture that supports work/life balance

-An environment where collaboration is key

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work. We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers’ expectations.

Job Type: Full-time

Pay: $14.50 - $25.00 per hour

Benefits: