Job Description
Boston, MAConnected hybrid and based in Massachusetts, US
LeanIX, an SAP company enables organizations to continuously transform. We support 1300+ customers with Enterprise Architecture Management, to efficiently organize, plan, and manage their IT landscapes.
We're seeking a talented Renewal Manager to drive customer renewals and revenue growth across US. As part of the Customer Success organization, you'll play a pivotal role in shaping our Renewal Management team from the ground up. In this role, you'll take charge of renewing contracts, fostering transparent communication, and strategizing for future scalability.
WHAT IS WAITING FOR YOU?
- Lead the end-to-end renewal process, ensuring customer retention and maximizing ARR.
- Foster proactive communication with customers, clarifying contract terms, sending renewal quotes, and promptly addressing concerns.
- Develop innovative renewal strategies and scalable processes for our newly formed team.
- Collaborate closely with Customer Success Managers to prevent churn and with Account Executives to execute upsell opportunities.
- Join a seasoned Customer Success team equipped with cutting-edge tools like Salesforce, Gainsight, and Zendesk
- 5+ years in customer-facing roles in B2B SaaS.
- 3+ years’ experience in working with both legal and procurement teams.
- Proven experience in contract renewal or account management within complex corporate structures, ideally in the tech sector.
- Experience building out the renewals motion within an organization, including processes and documentation.
- Proficient in customer relationship management (CRM) software, end user experience with Salesforce is an advantage.
- Excellent written & verbal communication and negotiation skills
LeanIX, an SAP company, is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Its software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, LeanIX helps organizations make sound decisions and collaborate more effectively. LeanIX serves over 1,000 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn, and offices in Munich and Berlin (Germany), LeanIX also has a strong international presence with offices in Boston (USA), London (UK), Paris (France), Amsterdam (Netherlands), and Ljubljana (Slovenia). In November 2023, LeanIX became part of SAP. For more information, visit . Your application information might be therefore shared across both SAP and LeanIX recruiting and hiring teams.
LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (600+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.
At LeanIX we have a Hybrid Work Mode which means you work remotely from your home office and work from one of our offices. LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you,
LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at jobs@leanix.net. You will be treated with the utmost respect and confidentiality.
All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.
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