Job Description

A Day in YOUR Life as a Sales Manager

Every person that enters a hotel should be greeted and feel like a guest! This is YOU on your first day of work and every work day after that. You walk in, looking sharp and professional with a smile, say hello to passing guests and acknowledge your colleagues perhaps with a smile, nod or salutation. You already have a feel for how your day is going to unfold based on the flow and noise level in the lobby and you aren’t even working yet!

You may be working on a contract for the arrival of a conference that will be occupying our rooms and meeting spaces, have an early morning site inspection for a new client or meeting one of our most loyal guests for coffee. Regardless of the time of day or length of shift, you are ready to meet every client and guest with exceptional service and care!
As the day begins, you quickly catch up on emails and voicemails to ensure you are quick to respond to any urgent requests. You look at your calendar and review the groups and meetings scheduled for the day, both internally and externally. After attending a couple of brief meeting and checking in with clients in house you go back to your office and tackle responding to emails, checking text messages, making follow-up calls to get out new proposals or finalize outstanding contracts. You organize your day and week to set yourself up to have dedicated time for prospecting for new clients as you know maintaining the clients we have is important and just as important is making sure we have a pipeline of new opportunities.
You know that sales is all about relationships and creating and maintaining mutually beneficial relationships with guests, which will help you clinch sales, leads to repeat business and promotes new business opportunities. Knowing your business, market and competition allows you to be successful and contributes to the success of the entire team. You are constantly looking for opportunities to get out in the community or to your feeder markets for networking events, trade shows or any opportunity to get in front of new prospective clients to help you and the hotel be a market leader.
You take pride in your job and the hotel. You look for things that need to be corrected and communicate those opportunities through appropriate channels. By the time you leave, you are more than satisfied that you have been successful in managing our existing clients and setting yourself up for success with new clients in the future.
Who you are and why is this important…

Enthusiastic, Attentive and Approachable
Ensuring our guests and team mates feel comfortable.
Organized & Communicative
Clear, concise communication between team members and guests alike creates a smooth operation.
Effective Multi-Tasker
Personal interactions, phones, emails and on-going projects are always in play.

What happens behind the scenes of all those interactions…

You follow company policies such as responding to inquiries and coordinating an event and any other requirements for the processes as outlined by your department leaders;
Stay one step ahead of guest’s needs including and not limited to recording and acting on their preferences, handling their orders, requests, questions and concerns;
Liaise with the Sales and Catering team, the Reservations and Front Office team, and other departments;
Build and strengthen relationships with existing and new customers to enable future/repeat bookings;
Maintain a calm and welcoming demeanor while multitasking to handle guest interactions at the same time as your daily cleaning and preparation tasks;
Listen respectfully when guests have complaints. Empathize and work with the guest in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their complaint;
Follow all company and brand standards to sell the products available including and not limited to using the up selling approach to food and beverage orders;

What are we looking for…