Job Description

Job Title:

Inside Sales/ Estimating Manager

Reports To:

General Manager

Department:

Sales/Estimating

Supervises:

Estimating Team

FLSA Status:

Exempt

Dates Reviewed:

10/10/24

Position Summary

We are seeking an experienced Inside Sales/Estimating Manager to join our team and help drive revenue growth. The ideal candidate will have a proven track record in Management, Sales, Estimating and strong leadership skills with a passion for developing a high-performing teams.

Key or Essential Functions

The essential functions of the position include but are not limited to the following:

· Close sales with qualified leads to generate new business and ensure the client’s needs are met

· Encourage potential clients to buy premium products and close the best possible deal

· Build customer relationships with existing clients by site visits, reaching out via phone calls, emails, or other forms of communication to increase the likelihood of them using our services again.

· Use CRM software to maintain a database of current information on new sales opportunities as well as existing customers

· Track sales cycle on a monthly and quarterly basis to make sure customer acquisition goals are met

· Generates revenue by soliciting and obtaining orders, understanding, and interpreting technical requirements, proving technical information, and developing accounts.

· Develop sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, providing technical information and explanations, and preparing quotations.

· Closes new accounts by answering the telephone, and email inquiries and verifying and entering information.

· Develop accounts by checking customers’ buying history, suggesting related and new items, and explaining technical features.

· Maintaining and improving quality results by following standards and recommending improved policies and procedures.

· Manage and maintain quote follow-ups

· Recommend sales calls to outside Sales representatives

· Maintain, manage and monitor Government, City, State, and Local job boards to create quote opportunities.

· Track margin and assist with setting margin and sales price for estimates

· Team Leadership: Manage and mentor a team of Estimators, providing guidance, training, and support to achieve individual and team sales goals. Distribute workload (RFQ’s) accurately and efficiently to ensure customers have quotes back on time.

· Sales Strategy: Develop and implement effective sales strategies to drive customer acquisition and retention, ensuring alignment with overall business objectives.

· Performance Monitoring: Analyze sales metrics and performance data to identify trends, areas for improvement, and opportunities for growth; prepare regular reports for senior management.

· Coaching and Development: Conduct regular one-on-one meetings with team members to review performance, provide feedback, and facilitate professional development.

· Customer Relationship Management: Foster strong relationships with key clients and stakeholders to enhance customer satisfaction and loyalty.

· Collaboration: Work closely with marketing, product, and other departments to ensure a cohesive approach to sales and marketing initiatives.

· Recruitment: Assist in the hiring and onboarding of new sales staff, ensuring the team is equipped with the necessary skills and tools to succeed.

· Market Research: Stay informed about industry trends, competitive landscape, and customer needs to identify opportunities for business growth.

Qualifications:

Secondary Functions

· Perform other duties as assigned by Management.

Job Qualifications/Requirements

Education/Experience:

· Bachelor’s degree in business, Marketing, or a related field or 2-year degree with 5 years’ experience in managing sales or estimating.

· Proven experience in inside sales, with at least 5 years in a managerial role.

· Strong understanding of sales principles, techniques, and best practices.

· Excellent leadership, communication, and interpersonal skills.

· Proficient in CRM software and sales analytics tools.

· Ability to work in a fast-paced environment and manage multiple priorities.

· 5+ year of sales experience converting qualified opportunities in a sales representative position

· Working knowledge of CRM software and the sales process

· Excellent communication skills, listening, skills, presentation skills, and customer service skills

Skills/Abilities:

· Demonstrated performance in file and time management

· Ability to read, analyze, and interpret common scientific and technical journals, and legal documents

· Ability to respond to common inquiries or complaints from customers

· Must be proficient in Microsoft Office including Word, Excel, etc.

· Experience with AutoCad desired, but not required

· Experience with MRP/ ERP and CRM software

· Proven customer service skills

· Experience in product and job costing

Physical Abilities:

· Work is performed primarily in an office setting.

· Primary functions require sufficient physical ability and mobility to stand or sit for prolonged periods of time; occasionally stoop, bend, kneel, crouch, reach, and twist.

· Lift, carry, push, and/or pull light to moderate amounts of weight.

· Operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.

· Utilize verbal and written communication to exchange information.

Mental & Other Skills/Abilities:

· Adaptability Ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.

· Analytical Ability: Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

· Dependability Ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to establish priorities and complete tasks on time or notify the appropriate person with an alternate plan when necessary.

· Interpersonal Skills: Ability to develop and maintain positive working relationships and teamwork both inside and outside of the organization while effectively handling internal pressures.

· Judgment:Ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.

· Mathematical Ability: Ability to work with and apply mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.

· Problem Solving Ability Self-starter with the ability to solve problems in a fast-paced work environment.

· Quality Management Attention to detail in accomplishing responsibilities of this position, ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Shift: