Job Description

SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages independent hotels and hotels operating under major franchise brands, such as Marriott, and Hilton.

The Sales Coordinator primary role is to perform general office duties to support Sales & Marketingteam e.g. filing, sending emails, typing, faxing, copying, loading special or negotiated rates on to the property management systemand Maintaining Customer and company profiles.

What You Will Do:

· Answer Sales & Catering office main line and check Sales emails, filtering calls and leads to the appropriate team member

· Pre-pare site rooms: coordinate the rooms with the front desk, coordinator with housekeeping to ensure the rooms are inspected and when possible, a specialized messaging and towel display

· Booking dining reservations for the Director of Sales and Marketing, Sales Managers and Conference Service Managers

· Create proposals based on pre-approved templates

· Create contracts based on pre-approved templates

· Create Group Resumes: connect with the Group Reservation Coordinator for room pick up to contract, connect with Conference Service Manager for Set up/F&B/AV details as well as any special messaging, VIPS, billing

· Prepare rates & favors, manage the inventory of all available items

· Responsible for sport team blocks up to 20 rooms with no catering

· Ensure BEO (Banquet Event Orders) & EO (Event Orders) are available for the BEO meeting and ensure distribution to all departments

· Research for the Director of Sales and Marketing, Sales Managers and Conference Service Managers

· Facilitate commissions and Aeroplan points

· Ensure all collateral is up to date and available (printed copies and a bank of template)

· Revisions to collateral

· Prepare sales kits

· Assist the Director of Sales and Marketing, Sales Managers and Conference Service Managers with follow up proposal, contracts and menus

· Prepare welcome and thank you cards for the DOSM, SM, CSM

· Attend any property or brand training

· Reports: Weekly Turnover report, Events Report, next week’s sites & sales calls, Catering Tracker, Business Block Short List

Your Preferred Education & Qualifications:

· Strong technical skills in Word, Excel, Outlook, Opera

· Excellent organizational skills

· Excellent telephone etiquette

· Excellent customer service skills

· Ability to work under pressure and meet tight deadlines in a fast-paced environment

· Ability to be a team player with a high level of dedication

Position Details:

· Full-Time

If you are interested in joining SilverBirch Hotels & Resorts, we want to hear from you!

SILVERBIRCH HOTELS & RESORTS IS SUPPORTIVE OF WORKFORCE DIVERSITY AND ENCOURAGES APPLICATIONS FROM QUALIFIED INDIVIDUALS.

NOTICE TO POTENTIAL JOB APPLICANTS

If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts

· does not require job applicants to pay a fee for a job application or opportunity; and

· does not make unsolicited offers of employment.

If you have been approached by any entity engaging in such practices who claims to represent SilverBirch Hotels & Resorts, please advise us immediately and contact either the Canadian Anti-Fraud Call Centre at 1-888-495-8501 or the Royal Canadian Mounted Police.

Job Type: Full-time

Benefits: