Job Description
Job Description:
Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.
Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.
We’re looking for a TikTok Shop Account Manager to own a book of business of clients and devise their marketplace strategy on TikTok Shop as part of our Pattern Creators team. Creators is a software-as-a-service product within Pattern's ecommerce acceleration platform that offers a seamless solution for brands looking to build their ambassador programs, maximize their influencer marketing, and increase their revenue. This role will be an integral part of our Creators team as a whole and provide insights and strategic support to Pattern partners.
This is a full-time role and will work a hybrid schedule in Lehi, Utah.
Frequently Asked Questions
What is a day in the life of a TikTok Shop Account Manager?
- Build and manage relationships with multiple brand partners, and obtain an understanding of their business challenges, marketing objectives, and success metrics.
- Develop forward thinking, data-driven analyses and consultative recommendations that align with brand goals, and quantify high-impact opportunities with clear recommendations to present to them.
- Deliver the highest level of strategic and customer service to our clients to ensure KPI’s are hit.
- Communicate effectively with key internal stakeholders, and present solutions oriented approaches to further grow your business.
- Stay current on industry trends and new or innovative approaches within social commerce.
- Monitor and analyze account performance, making data-driven recommendations to enhance product listings, campaign effectiveness, affiliate outreach, and overall marketplace presence.
- Collaborate with clients to develop and implement tailored strategies for TikTok Shop, aligning with their business goals and leveraging Pattern's services.
- Prepare and present regular performance reports and insights to clients, highlighting key metrics, trends, and areas for improvement.
What will I need to thrive in this role?
- 3-5 years in account management, with specific experience in ecommerce or marketplace environments.
- Understanding of TikTok Shop and its features preferred, including marketplace trends, tools, and best practices for optimizing performance.
- Experience with other marketplaces (Amazon, Walmart, eBay, etc.) is also acceptable.
- Strong ability to analyze data and metrics, using insights to drive strategy and make informed decisions to enhance client outcomes.
- Excellent verbal and written communication skills, with the ability to effectively interact with clients and internal teams, presenting complex information clearly and persuasively.
- Proven organizational skills with the ability to manage multiple accounts and projects simultaneously, ensuring timely delivery and high-quality results.
- Demonstrated capability to identify issues, develop solutions, and resolve challenges effectively and efficiently, ensuring client satisfaction.
What does high performance look like?
- Consistently deliver exceptional growth and performance for clients' TikTok Shop accounts, surpassing key metrics and achieving high levels of client satisfaction.
- Develop and implement cutting-edge strategies that significantly enhance clients' marketplace visibility and sales, setting benchmarks for industry best practices.
- Demonstrate proactive problem-solving and leadership by anticipating client needs, swiftly addressing issues, and driving continuous improvements to ensure long-term success.
What does success look like in the first 30, 60, 90 days?
First 30 Days:
Success in the first 30 days involves getting fully acquainted with the company’s processes, the TikTok Shop platform, and the clients' existing strategies. You should focus on onboarding, meeting with internal teams and clients, and gaining a deep understanding of current account performance and objectives. Building strong relationships with clients and internal stakeholders, while starting to identify immediate areas for improvement or quick wins, will set a solid foundation for your role.
First 60 Days:
By the end of 60 days, success will be characterized by your ability to start implementing enhancements based on your initial assessments. This includes refining account strategies, launching initial campaigns or optimizations, and establishing clear communication channels with clients. You should also begin to demonstrate progress through improved account metrics and client feedback, showing that your strategic adjustments are starting to make a tangible impact.
First 90 Days:
In the first 90 days, success will be reflected in the significant strides made in account performance and client satisfaction. You should have effectively executed strategic changes, achieved measurable improvements in key metrics, and developed a comprehensive plan for ongoing account growth. Additionally, you should be able to present detailed reports on performance, highlighting successful initiatives and outlining strategies for future success.
What is the team like?
You will work with TikTok Content Creators, a Marketplace Operations Specialist, and other TikTok Shop Account Managers, and be supervised by the Director of Partnerships for TikTok Shop. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.
Sounds great! What’s the company culture?
We are looking for individuals who are:
- Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
- Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
- Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
- Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.
What is the hiring process?
- Initial phone interview with Pattern’s talent acquisition team (30 min)
- Video interview with Director of Partnerships - TikTok Shop (30 min)
- Interview with Pattern Creators’ Head of Client Operations (30 min)
- Final interview with VP of Strategy and Operations at Pattern Creators (one hour)
- Professional reference checks
- Executive review
- Offer
How can I stand out as an applicant?
- Be prepared to talk about professional accomplishments with specific data to quantify examples
- Be ready to talk about how you can add value and be the best addition to the team
- Focus on mentioning how you would be partner obsessed at Pattern
- Be prepared to talk about any side projects related to data and analytics
Why should I work at Pattern?
Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include
- Unlimited PTO
- Paid Holidays
- Onsite Fitness Center
- Company Paid Life Insurance
- Casual Dress Code
- Competitive Pay
- Health, Vision, and Dental Insurance
- 401(k)
Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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