Job Description
OPERATIONS MANAGER: Motor/Pump Repair (Relocation available)
Location: Clifton, New Jersey (20 minutes from NYC)
Description
We are a dynamic, values-driven company, built on a strong foundation of leadership and guided by our shared principles of safety, accountability, integrity, teamwork, entrepreneurial spirit, and customer focus. As a senior leader, you will have the opportunity to shape strategic initiatives, inspire teams, and influence the future direction of the organization.
We are seeking a leader with experience in the electric motor, generator or pump repair industries who is action-oriented and committed to delivering exceptional customer and employee experiences. Your leadership will drive transformative projects, redefine industry standards, and leave a lasting impact.
At our company, you will find a platform for growth, competitive compensation, and the opportunity to make a meaningful difference. If you're ready to lead with vision and inspire innovation, apply now to become a key player in our journey to redefine success!
Responsibilities & Expectations:
The Operations Manager is responsible for driving continuous improvement and customer satisfaction by managing the operational framework. This includes leading and supporting Continuous Improvement Process Solutions (CIPS) related to customer satisfaction, quality, safety, productivity, and employee relations in a motor and generator repair facility. The Operations Manager will oversee supervisors, leads, technicians, equipment, and materials to achieve both daily and long-term production goals. This is a highly visible, high-impact position that offers an opportunity to significantly influence the organization’s success and growth. Key responsibilities include:
- Provide leadership, guidance, and performance management to build a world-class team focused on safety, engineering, quality, customer service, teamwork, and entrepreneurial spirit.
- Achieve financial targets in the service center's Annual Operating Plan (AOP) through management of repair job margins.
- Ensure procedures and standards are in place to meet customer requirements, including inspections, data collection, and material delivery, while adhering to company standards of work.
- Develop and monitor a monthly priority list to meet customer delivery timelines and financial goals.
- Assist in developing work plans, operations scheduling, material expediting, and time estimates for work operations.
- Direct hourly workers to maintain safety standards and participate in site-specific safety audits, incident reports, training, Job Hazard Analysis, LOTOs, housekeeping, and inspections.
- Enforce accountability at all levels through consistent record-keeping and training.
- Maintain an overall training plan and ensure required certifications are up to date for hourly employees.
- Plan, direct, and coordinate hourly labor requirements on the shop floor to support incoming tear-downs , inspections, and production repair jobs.
- Manage staffing for the hourly workforce and oversee time logging, job performance, work plans, and overtime tracking/authorization.
- Lead efforts to improve key customer-facing metrics (Quality, Time to Quote, Approval to Ship, and Ship to Invoice) as well as key operational metrics (Safety, Margin Performance, Labor Utilization, Direct and Indirect Costs).
- Act as a strategic problem solver with a strong passion for driving growth across the organization.
Qualifications and Competencies:
- Technical background with motor, pump or generator repair or field service
- Bachelor’s degree in Engineering or Operations with industrial supervisory experience in a related field.
- 10 or more years of experience, including supervisory experience in a service and manufacturing environment.
- Strong knowledge of motor and pump repair services, including machining, electrical testing, and assembly processes.
- Experience with operation systems and production/material control systems.
- Deep understanding of continuous improvement, lean manufacturing concepts, and production scheduling.
- Proficiency in Microsoft Office and business systems.
- Excellent verbal and written communication skills, including the ability to provide clear instructions, compile and present business reports, and communicate effectively.
- Strong interpersonal skills for coaching, providing feedback, and evaluating the performance of subordinates.
- Excellent problem-solving and decision-making skills.
- Capable of planning, organizing, and managing multiple projects while meeting deadlines.
- 7 or more years of customer service experience in an industrial environment or equivalent education preferred.
- Exceptional attention to detail and organizational skills.
- Ability to perform and retain job-related training.
You’ll thrive in this role if you…
- Lead with integrity and prioritize safety, committing to a safe and ethical workplace.
- Value teamwork and accountability, working well with others, taking responsibility, and delivering on commitments.
- Focus on the customer, always aiming to provide an unmatched customer experience.
- Have an entrepreneurial spirit, being proactive, innovative, and thriving in a fast-paced environment.
- Communicate effectively and clearly, keeping everyone informed with purpose.
- Stay curious, continuously seeking new knowledge and striving to grow personally and professionally.
Who We Are:
We are a leading provider of electromechanical and power management solutions, focused on enhancing the reliability of critical infrastructure across various industries. Serving a wide range of customers, from renewable energy pioneers to hospitals, manufacturers, and municipalities, we help ensure that mission-critical operations are uninterrupted, minimizing downtime.
By joining our team, you will be part of an organization committed to revolutionizing equipment and process reliability. You will have opportunities to learn from industry experts, grow alongside talented professionals, and contribute to our shared values of safety, integrity, teamwork, accountability, customer focus, and entrepreneurial spirit.
Benefits:
- Paid Time Off (PTO)
- 401(k) Employer Match
- Bonus Incentives
- Tuition Reimbursement Program
- Medical, Dental, and Vision Plans
- Employee Assistance Program (EAP)
- And more!
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Any offer of employment is contingent upon the successful completion of a background check and driving record investigation. As a federal contractor, we maintain a drug-free workplace and require candidates to pass a pre-employment drug screening.
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