Job Description

Company Name: Aurora Machine

Job Location: 200 Tech Park Drive, Rochester NY 14623

Job Type: Full-time

Compensation based on experience: $40,000 - $55,000 + bonus opportunities

Shift: Monday - Friday 8:00AM - 4:30PM

Aurora Machine is a leading contract metal manufacturer located in Rochester, NY. We’ve partnered with the top companies in the world in four industries; commercial, DoD, Aerospace, and passenger rail. Aurora Machine goes above and beyond when it comes to providing a healthy work culture and strives for team satisfaction. Some of the benefits that Aurora offers are paid holidays, PTO, 401k matching, $2k referral bonus, health & dental insurance, and much more! Start your career here and continue building it with unlimited growth potential. We look forward to meeting you!

Job Description:

As a Relationship Manager / Inside Sales Representative, you will be responsible for building and maintaining strong relationships with clients, identifying their needs, and offering tailored solutions. You will play a key role in driving sales growth, ensuring customer satisfaction, and contributing to the overall success of the company. The Relationship Manager role is responsible for working collaboratively in a team-oriented environment while maintaining speed and accuracy to secure orders. The sales support group provides a positive and fast-paced dynamic that aligns to the overall culture.

Key Responsibilities:

Revenue Generation: Drive sales by soliciting and securing orders, interpreting technical requirements, providing essential technical information, and cultivating client accounts.
Sales Development: Identify and research prospective accounts, build relationships, provide technical insights, and send competitive quotations.
Account Maintenance: Respond to inquiries via phone and email, verify details, and process new account information efficiently.
Account Management: Enhance customer relationships by reviewing buying history, recommending complementary products, and explaining technical features.
Order Processing: Manage order processing by coordinating with fulfillment teams, communicating delivery timelines, and addressing stock availability issues.
Continuous Learning: Stay informed about new products and industry trends through study and participation in training opportunities.
Goal Achievement: Take ownership of departmental goals by proactively tackling new challenges and requests.
Value Addition: Seek opportunities to enhance job performance and contribute to overall team success.

Requirements:

2+ years of experience in customer service, inside sales, or related fields
Excellent verbal and written communication skills
Strong problem-solving skills and ability to handle difficult customer situations with tact and diplomacy
Ability to work well in a fast-paced environment and multitask effectively
Proficient in Word and Excel
Ability to work independently as well as part of a team
Strong work ethic and positive attitude, including good attendance record and ability to work in a high-performance culture

Preferred Skills:

Manufacturing environment experience is appreciated
Proven experience in sales, relationship management, or a similar role.

We offer competitive salary and benefits packages, a supportive work environment, and opportunities for career advancement within the company. If you are looking for a challenging and rewarding career, we encourage you to apply today!

To find out more about Aurora Machine, please visit our website at www.auroramachine.com

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits: