Account Manager

Lobster Place Wholesale Seafood is seeking a friendly, engaging, and detail-oriented Account Manager to join our industry-leading sales team. Our Account Manager provides personalized, relationship-focused customer service to our key customers – some of the best restaurants, caterers, hotels, and specialty retailers in the New York City region. In this role, you will be a trusted resource to our clients, offering detailed knowledge of our products and services, keen problem-solving ability, and a passion for business development.

Members of our sales team receive extensive training on our products and processes and enjoy market-leading pay and benefits, all in an environment with genuine opportunities for a thriving career. This is an outstanding opportunity to join a friendly and dedicated team of professionals who genuinely care about each other, our customers, and our business.

The Account Manager enjoys a hybrid work schedule that will mix work from home with field visits to customers and sales meetings in our offices.

About Us

Lobster Place Wholesale Seafood |Gourmet Cargo is the New York City Metro-region’s leading purveyor of fresh, live, and frozen seafood and specialty food products to restaurants, hotels, caterers, cruise lines, and specialty retailers. Each day we source the finest fresh fish, live lobster, live shellfish, frozen seafood, and gourmet products from around the world, process them in a first-class distribution facility, and deliver to renowned kitchens and retailers throughout NYC and beyond.

Job Responsibilities

• Act as the primary contact for assigned customer accounts, including being reached via e-mail, phone, or text until 10 p.m. Monday through Friday.

• Receive customer orders via phone, email, text and accurately enter them in the Seasoft computer system.

• Anticipate potential issues and problems with customer orders and take independent action to prevent them.

• Coordinate with Production, Purchasing, and Transportation teams to ensure accurate order fulfillment and timely delivery.

• Maintain up to date product knowledge and expert comprehension of Lobster Place customer policies to deliver excellent service to customers.

• Research and resolve customer inquiries, complaints, and requests in a timely and detailed fashion.

• Execute customer outreach plans to promote products and services; identify and inquire about changes in customer ordering patterns.

• Promote products and drive customer behavior to maximize the profitability of each delivery.

• Maintain individual relationships with assigned key account decision makers; track those customer’s purchasing habits; and proactively manage customer expectations.

• Make regular visits to assigned accounts to consult on current product availability.

• Display and incorporate Lobster Place Core Values – Respect, Friendliness, Stewardship, Professionalism, Quality and Dedication – in every interaction.

• Other duties, as requested and required.

Qualifications

• Bachelor’s degree or similar experience.

• 2 years’ experience in the Food Service, Hospitality, Specialty Food, Seafood or Distribution Industries.

• Comfortable in Sales settings – willing and able to reach out and form strong individual customer relationships.

• Strong teamwork, collaboration, and project management skills.

• Strong critical thinking and problem-solving skills.

• Able to master the detailed characteristics of 300+ seafood and gourmet products.

• Proficiency with MS Word, Excel, Outlook.

• Strong general computer skills and the ability to learn Seasoft ERP and other Web applications as necessary.

• Spanish language skills a plus.

Pay and Benefits

• Base salary $65K plus commissions (targeted at 15-25% of base salary)

• Generous comprehensive medical, dental, and vision benefits.

• 401k plan with company match.

• Company-Paid Life Insurance

• 4 Weeks Paid Time Off

• 80-90% remote

• Issuance of Laptop and stipend for sales-related expenses.

Lobster Place is proud to be an equal opportunity employer. We are committed to providing an environment of mutual respect and building a workplace that represents a variety of backgrounds, perspectives, and skills. All employment is determined based on qualifications, merit, and business needs.