Job Description

ePac Flexible Packaging is a rapidly growing company with locations across the United States, Canada, Europe, and Indonesia. Built on break-through digital printing, ePac is at the crossroads of advanced technology and manufacturing. ePac’s mission is to provide locally-based consumer packaged goods companies the ability to compete with large brands with great packaging. Our customers are predominantly locally-based small and medium-sized CPGs, many of whom are focused on creating natural and innovative products for their consumers. Since opening our first manufacturing facility in 2016, our mission has been clear – to help small brands obtain big brand presence, give back to the communities we serve and contribute to the creation of a more sustainable, circular economy.

SUMMARY OF POSITION

The Account Manager supports the sales team in managing day-to-day activities of a group of named accounts, including managing client deadlines, identifying the client’s budget, developing and growing the business for those accounts. This position is responsible for articulating the value of our short run and quick turnaround digital flexible packaging solution and the problems we solve for our customers, leading/managing a sales process and winning new customer deals.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Manage day-to-day client contact, strengthen relationships with the accounts and grow share of business from accounts
Build and maintain customer relationships
Demonstrate passion for client brand and awareness of clients’ products/services, competitors, and target audience attributes
Keep updated and detailed CRM records on accounts responsible to maintain
Use salesforce daily on all accounts.
Maintain relationship with customer service, prepress, quality, scheduling, planning to manage each account effectively
Manage Accounts Receivables for your assigned accounts
Prepare sales information for customers
Establish buying influences, budgets and purchasing criteria for assigned accounts
Secure and place orders taking into consideration delivery dates and inventory levels for fulfillment
Develop customer retention and brand management strategies. Manage current customer relationships and contracts. Help to resolve billing questions and issues.
Provide consultation and client services as a primary contact and advisor for clients, and follow through on sensitive issues in a responsible manner while maintaining confidentiality, including quality problems, r&d projections, and new product launches
Develop an overview of each customer and identify all possible opportunities

JOB KNOWLEDGE, SKILLS & ABILITIES

Team Building/Interpersonal Skills -Demonstrates competency by maintaining positive, collaborative, respectful and constructive interpersonal relationships. Understands and practices the principles of effective teamwork.
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Prioritization/Flexibility/Adaptability -Demonstrate the ability to prioritize work assignments to meet productivity and quality standards. Adapt easily to changes in work assignments and environment, and is willing to assume additional responsibility and learn new procedures. Demonstrate effective organizational, problem solving and analytical skills.

EXPERIENCE AND EDUCATION

5+ years of professional experience in a sales or related role (project management/sales management)
Knowledge of networking environments
Familiarity with Salesforce
Strong interpersonal and communication skills, written and verbal
Must be goal and detail oriented

BENEFITS