Inside Sales Assistant

Who we are:

Established in 1926, Mutual Trading Co., Inc. was originally a small co-op organization for centralized purchasing of basic import foods to service the needs of the early Japanese immigrant society in Southern California. We've grown nearly 100 years old now, and command a premiere position among Japanese foodservice suppliers, as well as fill a key role as "Culinary Ambassador" promoting Japanese foods worldwide. Currently, we import, manufacture, and distribute over 8,000 Japanese foods, beverages, restaurant equipment and supplies.

Benefits

All paid Health, Dental, and Vision Insurance for employees and their dependents

Life Insurance and 401k Plan with company match.

Location: Medley, Florida

Hours: M-F: 8AM – 5PM

Essential Job Functions

• Inputs, updates, and maintains sales orders, invoices, and bill-back data within the Company database.
• Handle inbound and outbound calls, addressing customer inquiries, product features, product benefits, order procedures, and concerns promptly and professionally.
• Reports any inventory or service issues to appropriate account manager immediately.
• Submits payment requests for manual transactions and sets up auto pay in the portal site.
• Acts as the inside sales assistant lead to facilitate communications with sales team and increase efficiency of office support.
• Maintains high levels of customer satisfaction by providing excellent service and building rapport.
• Conduct fish weight calculations accurately and efficiently.
• Take orders through email, ensuring accuracy and timely processing.
• Coordinate export processes efficiently, adhering to all relevant regulations and documentation requirements.
• Organize driver routes for timely and optimized deliveries.
• Address driver questions and concerns, providing necessary support and guidance.
• Assist with accounts payable tasks and invoice processing as needed.
• Conduct Collections activities to ensure timely payment from customers.
• Manage account receivable tasks, including processing credit and debit memos.
• Updates and maintains customer records both in the physical folders and in the Company database.
• Backup responsibilities include bank deposit preparation, ensuring accuracy and completeness.
• Attends Company events and functions outside of normal working hours.
• Performs other related duties as assigned.
• Obligation to answer to all management as requested.

Physical Requirements

• Ability to sit in an office for a majority of the day.
• Ability to type and use the computer for extended periods throughout the day.
• Ability to reach, bend, kneel, and lift up to 25 pounds occasionally.
• Working Conditions

o Noise Level: Normal to loud

o Indoors

Other Requirements

• Business level English – Read/write/speak/listen.
• Maintains positive attitudes and relationships with all stakeholders such as Outside Sales Associates, Sales Assistants, Will-Call Attendants, and customers
• Basic Microsoft Office proficiency (Word, Outlook, Excel, PPT…)
• Ability to work independently and as a team.
• Ability to adapt to frequent changes in assignments and workload.
• High School Diploma or equivalent required.
• Experience in customer service and support required

Knowledge and Skills

• Excellent verbal and written communication skills.
• Interpersonal and customer service skills.
• Organizational skills and attention to detail.
• Basic mathematical knowledge – markups, discounts, combining/converting measurements, counting inventory, etc.
• Problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Knowledge of Japanese foods and sakes preferred

Disclaimers

This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Individuals may be required to perform any other job-related duties as instructed or requested by the department manager or other management as needed, subject to reasonable accommodation and business needs. The information contained herein is subject to change in the Company’s sole discretion, and no part of this document is to be construed as an express or implied contract of employment, nor does it alter the “at-will” employment status with the Company. Requirements are subject to accommodations with ADA, FEHA, and all other applicable federal and state laws. Please report any changes of essential job functions to the Human Resources Department.

Mutual Trading Company, Inc. is an Equal Opportunity Employer.