Job Description

Marks is hiring a Senior Account Manager (Design) for our Marks Toronto studio! This role is for a temporary 18-month contract and can be hybrid or remote.

The Role

The Senior Account Manager partners with creative and strategy teams to ensure the projects and clients are being managed with the right brand consultation and perspective. The Senior Account Manager is responsible for managing the day-to-day while building and maintaining meaningful client relationships to support the procurement for repeat business and fiscal management on a project basis.

Core Expectations

As an ambassador for MARKS externally and internally, you are expected to:

Always conduct yourself with professionalism
Represent and project the values of MARKS
Be able to articulate what MARKS does and our competitive points of difference
Seek opportunities to position the organization for competitive advantage

As a key team player for MARKS, you are expected to:

Fully own your responsibilities and deliverables
Have a foundational understanding of MARKS services, products, processes, and protocol and proactively continue to learn
Make a meaningful contribution to your team’s assignments and initiatives
Voluntarily pitch in to support the efforts of your management and peers
Regularly communicate with your team(s) and management
Strive to achieve and exceed the MARKS standards of excellence
Maximize your productivity and support the productivity of others
Accept responsibility for your actions
Instill trust and confidence in your peers, and management

Your Responsibilities Include, but are not Limited to

Client Consultation

With direction, ability to create and present category analyses and market audits that provide a clear perspective to support creative direction
Provides clients with distinct point of view on their portfolio of brands, their role in the broader landscape, and opportunities for expansion.

Relationship Building/Maintaining

Seeks out opportunities to provide additional information on brand that is outside of project scope. Obsessively client focused, always looking for ways to surprise and delight clients.
Provides “added value” through the strength of the relationship and personal association.
Develops relationships with clients (associate and brand manager levels) to ensure continued success for the agency and to support the procurement of repeat business.

Project Management

Serves as the direct contact liaison between the client and creative, strategic and production teams
Receives and provides all client direction, questions, and relevant information to teams. Creates targeted briefs for teams to begin working
Partners with senior Client Services team members to drive and influences the project process from initial briefing through implementation
Provides input and coordination of creative brief development
Coordinates internal review meetings and client meetings and conference calls as appropriate
Partners with senior Client Services team members to determine “readiness” of work for client presentations with the senior creative and strategy teams
Ensures smooth transition of the creative/strategic process to the production process
Organizes content, flow, and materials with creative team to create a compelling, thought-provoking presentation and representation of MARKS
Aids in gathering information needed to ensure a successful project (dielines, print specs, etc.)
Understands and helps Project Managers with tasks in our project management system – opening jobs, entering estimates, creating task links for creative assignment
Opens folders and files project information on our server for ease of access for the full team

Financial

Develops proposals, budgets, and reconciliations for all project activity on assigned accounts
Reviews financial performance against approved fee and expense budget
Manages project deliverables and requests addendums for out-of-scope work
Submits invoice requests, review/approves invoices, and tracks receivables

Competencies we Like

Strong account management and brand consultation skills
Self starter that demonstrates initiative and proactivity
Creative and analytical thinker who is detail oriented
Ability to apply discretion and judgment to actions internally and externally
Ability to develop client-ready thinking and presentations
Strong communication skills
Excellent organizational skills with ability to multi-task and manage priorities and timelines

A Few Qualifications That Will Help

Bachelor’s degree from an accredited college
5 - 6 years of related experience
Strong background in client relationship building and team leadership (agency experience a plus)
Ability to present effectively to clients and internal teams
Ability to work across multiple accounts and projects simultaneously.
Ability to work in a fast-paced, collaborative environment

Experience

Required

5 - 6 years: Years of related experience
Strong background in client relationship building and team leadership (agency experience a plus)
Ability to present effectively to clients and internal teams
Ability to work across multiple accounts and projects simultaneously
Ability to work in a fast-paced, collaborative environment